Delivery and Terms

We aim to deliver stock items in a matter of days. We only post to the UK.

PRE ORDERS

Our pre-order policy is changing. If you pay now we will honour the price up to a maximum supplier increase of 10%, thereafter you will have the option to pay the difference above 10% or cancel the order. This is unavoidable in the current climate.

DEPOSITS

We are currently charging a £5 deposit to pre order items. We will invoice you for the full amount at the time it comes into stock less the £5 deposit. Deposits are non refundable unless we can find an alternate buyer within 7 days.

STOCK ALERTS

We offer a service when we will endeavour to let you know when stock is coming in to give you a chance to order. We can not guarantee stock will be available.

ALLOCATIONS

We aim to never knowingly exceed our manufacturer allocation.  However if allocations are cut or we are unable to supply in any way we limit our liability to all monies pre paid. Priority with be given to PRE ORDERS, DEPOSITS, STOCK ALERTS, in that order.
DELIVERY - split orders

Each order is granted one delivery, split orders will be held until all your items are available or you can pay for additional deliveries at £3.99. You may wish to split your orders up.

Want it now? 

Check our stock levels on the item. You can see if we can have it ready for collection or delivery immediately.
Please contact us for delivery time estimates on other items.


Collection

Collection of goods can be arranged via our shop based at Captured Moment in Fleet

The Loco Shop
212 Fleet Road, Fleet, Hampshire. GU51 4BY
01252 621926

Monday Tuesday Thursday Friday 9:00am to 5:00pm
Saturday 9:00am to 3:00pm

Returns

Items purchased online that are delivered and are no longer required should be returned in a fully resalable and unused condition within 7 days at the customers expense.

Items purchased in store or collected in store can be returned in a fully saleable and unused condition within 7 days for a credit note or exchange for an alternative item.

Faulty Goods

Items that are purchased in store or collected from the store can be returned for repair, if repair is not appropriate then a replacement will be made, if a replacement is not possible a refund will be made.

Items purchased online or delivered unseen that are faulty.
In the case of damage in delivery the fault should be reported immediately it is discovered and within 7 days. Images of packaging will also be required.
If a fault develops within the guarantee then this should be alerted to us as soon as it occurs.
We will request details of the fault and photographs of any issues where appropriate. In most cases we will arrange for the manufacturer to collect the item from you and return it to you.  Failing that we will ask that you return it to us.  We will cover postage costs up to a maximum of what we paid to ship the item to you.

Delivery

We are currently offering £2 local delivery within 3 miles of Fleet Road.
We also offer FREE delivery on all orders over £200 in the UK
Delivery on other orders within the UK is £3.99.

We do not currently offer international delivery.